FAQ
Welcome to Arsoria's FAQ! If you don't find the answer you're looking for here, feel free to reach out via our contact form or email us at support@arsoria.com.
What if I need to change or cancel my order?
Please contact us as soon as possible at support@arsoria.com. Once production begins (which happens quickly after you place it), we unfortunately won't be able to process cancellations or modifications—though we'll still do our best to help with any other concerns.
Can I track my order?
Once your order ships, you'll receive a tracking number via email. Please note that your tracking code may need up to 48 hours to show progress on your delivery.
What if my item arrives damaged?
We're sorry if that happens! Please inspect your package upon arrival and contact us immediately with photos. We'll send a replacement at no extra cost.
What if I want a custom design not on your site?
We're happy to discuss custom designs! Submit your idea through our contact form, and our team will review it. Fees may apply for fully bespoke work.
Do you offer wholesale or bulk orders?
Yes, for events, businesses, or large groups. Contact us at support@arsoria.com with details like quantity and timeline for a custom quote.